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Delivery
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Delivery
DeliveryHow much is delivery?
For all orders containing at least one of our larger items (including sofas, armchairs, beds and tables), we charge a delivery fee of £50 to the UK mainland or €50 in the Republic of Ireland. We want to provide the very best service and after being meticulously handcrafted, your new piece deserves to arrive in style! Our friendly team of drivers will carefully deliver it to your door, then unpack, assemble and even steam it if required, leaving it looking like an absolute showstopper.
Good things come in small packages so for footstool orders we only charge £25 to the UK mainland or €25 in the Republic of Ireland. Accessories such as cushions, rugs and lighting will be delivered free of charge.
Due to the remoteness of certain locations across the UK, our delivery charge will be £150. This will be applicable to the following locations:Area Postcode Isle of Wight PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41 Isle of Skye IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56 Kirkwall KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17
We are really sorry but we are unable to deliver directly to the Channel Islands, Isle of Scilly, Isle of Man, any other Isles across Scotland, Shetland & Orkney Islands and any Isles across Northern and the Republic of Ireland.However, we will happily arrange for your items to delivered to a nominated UK port for you to arrange your own onwards shipping and delivery. Please contact our friendly team to place your order or for further information or any help with this. The cost of delivery to your UK port of choice will be in line with the above charges depending on what you are ordering and where your port of choice is located.
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Send feedbackThanks for the feedback. We will improve this article.How will I find out about my delivery date?You will be sent an email/text 2 weeks before from our dedicated team with a provisional date and time and also receive a courtesy call. If you are happy with what you have been offered, you just need to confirm the slot using the link in the email/text and answer a couple of questions for us, so we can make all the relevant preparations in advance. You will then receive a confirmation email detailing all of the information you will need.
If you are unable to accommodate the provisional date and time that has been offered, just get in touch with our helpful delivery team who will do their best to accommodate your new dates - Contact UsDid you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.What will happen on the day of my delivery?Our delivery team offer a white glove service. This means we will deliver your item/s to your room of choice, unpack and assemble it and remove all packaging
Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Do you deliver to Europe?We will happily arrange for your items to delivered to a nominated UK port for you to arrange your own onwards shipping and delivery. Simply contact our friendly team for further information for any help with this. The cost of delivery to your mainland UK port of choice will be £50.
Please note there are some areas within the UK that will incur a higher delivery charge, please click here to find out more.
Alternatively, you can arrange to pick up your items directly from our factory in Poland. You will need to arrange your own courier and cover all costs. If you would like to arrange this, please contact our team for further information for any help with this.
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Send feedbackThanks for the feedback. We will improve this article.Do you deliver to Rest of the World?We will happily arrange for your items to delivered to a nominated UK port for you to arrange your own onwards shipping and delivery. Simply contact our friendly team for further information for any help with this. The cost of delivery to your mainland UK port of choice will be £50.
Please note there are some areas within the UK that will incur a higher delivery charge, please click here to find out more.
Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.How can I check if my new sofa/bed will fit?To ensure that your sofa will be able to get through your door and into place, our comfy experts have put together a handy guide. It will help you work out the best sofa size for you room and ensure that your sofa can pass through your doorways and other obstacles to make it to its place! Click here to download
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Send feedbackThanks for the feedback. We will improve this article.Can you take my old sofa away?If you would like us to remove your existing sofa to make room for your lovely new one, let our sales team know when you place your order. For £50, we can arrange for our delivery team to take it away and recycle it.
We do only have limited space on our vans though so we’ll only be able to take away the same number of pieces as we have delivered and they must be the same size or smaller. Also, this service needs to be requested and added to your order prior to your scheduled delivery
Please note, our delivery team reserves the right not to remove or dismantle your existing sofa, chair or bed if they believe it is unsafe to do so for any reason.
If you would like to add this option to your order, please pop into or call the Showroom who placed the order for you and they will be happy to add this on. The Showroom's contact details will be on the sales order form you have already been given. Alternatively, please contact our helpful customer service team.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Can I reschedule my delivery?It is not a problem to change a delivery date that has already been scheduled, just get in touch with our helpful delivery team who will do their best to accommodate your new dates.
Please be aware that for pre-Christmas deliveries, due to the volume of orders we will be delivering, we cannot guarantee we will be able to offer you another pre-Christmas delivery slot if you cancel an already confirmed slot.
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Send feedbackThanks for the feedback. We will improve this article.Can I change my delivery address?It is not a problem to change your delivery address, we just request you give us as much notice as possible. If you have already confirmed a delivery slot to the previous address, we will try to accommodate the same slot to your new address. However, if the new address is not on the same van route we may have to reschedule it completely. Just get in touch with our helpful delivery team who will do their best to accommodate.
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Send feedbackThanks for the feedback. We will improve this article.I need to cancel my delivery (delivery is scheduled within next 48 hours)It is not a problem to cancel your delivery, just get in touch with our helpful delivery team who will do their best to accommodate.
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Delivery
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Orders & Payments
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Orders & Payments
Orders & PaymentsWhat payment options are accepted?
We accept all major credit and debit cards:
- Visa
- Mastercard
- Amex
- Maestro
- Prepaid
If you would prefer, you can also arrange to do a bank transfer (BACS)
If you are shopping in one of our stand alone Showrooms and would like to pay in cash, please just let one of our friendly team members know.
If you are shopping on our website we can also take payment via PayPal.
We also offer interest free credit on a spend over £1,000.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer Interest Free Credit?We offer up to 24 months 0% APR representative interest free credit (not available in ROI).
Interest free credit is available in our showrooms and online (selected under 'payment methods' at checkout).
Our simple payment plan allows you to spread the cost of your purchase over 6, 12 or 24 months, all we require is:- A spend of £1,000 and above
- A deposit of 15%
- We offer 6 months credit on orders up to £1,999, 12 months for orders up to £2,999 and 24 months for orders of £3,000 and above
For full details, please click here.
Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.How do I create an account?We'd love you to create an account with us! All you need to do is click here and complete the online form
You can easily create your own personal Wishlist and full visibility an your orders. Also, when you sign up you will be able to get everything you need to know about our exclusive offers, latest arrivals and inspirational interior ideas straight to your inbox!Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.I’m having problems signing in. What can I do?If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
If you can't remember your password, you can use the 'forgotten password' link on the Login page to re-set your password. Click here* to get to the Login page, and then follow the steps.
If would like to set up an account all you need to do is click here and complete the online form
If you're still having problems signing into your account, please contact us and we'll be happy to help.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Can I redeem a quote online?Of course! Hopefully you have been into one our Showrooms and received a quote detailing the items you would now like to purchase. Please be aware that if you wish to redeem a quote on our website, the items detailed need to be the final ones you wish to purchase including size, fabric choice and leg choice.
On our website, please click on the 'Redeem Quote' and enter you 'SQ-' number and either your 'CU-' number OR your delivery postcode as detailed on the quote
If you are unable to access your quote on our website, please contact our helpful customer service team who will be able to help you.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Can I add items to or make changes to my quote?Of course! It's not a problem if you wish to add or change items within your quote.
Our showrooms may be temporarily closed, but we're still here and itching to help with any of your interior questions! Book a complimentary in-store video phone consultation, and one of our friendly showroom team will happily guide you through our extensive range of styles and fabrics and advise you on the perfect piece for your space.
We’re available Monday-Saturday between 9am-5pm so please fill in the form online, let us know your preferred dates and time and we'll be in touch to book your appointment. and support you in making any changes.
Please be aware that if you wish to redeem a quote on our website, the items detailed need to be the final ones you wish to purchase including style, size, fabric choice and leg choice.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Can I add fabric protection to my order?Of course! We know that many of you have busy homes, and spills and stains are an unfortunate occurrence, so that is why we offer Guardsman Fabric Protection for your peace of mind.
If you are unfortunate enough to spill something on your upholstered item, simply absorb any liquid with a dry cloth and call Guardsman on 0123 544 8844 who will send out their stain removal solution. If this doesn’t work and the stain is still visible, a member of their friendly team will come out to you, free of charge, to tackle the stain themselves. If it’s really persistent and their team member is unable to remove the stain, Guardsman will then work with sofa.com to source replacement covers or parts for your sofa.
Guardsman also offers protection for lovers of leather. Their Guardsman Leather Warranty offers protection against spills and accidental damage to your furniture, ensuring your leather looks lovely for many years to come.- Footstools and Armchairs - £45
- Loveseat and 2 Seat Sofas - £70
- 2.5 and 3 seat sofas - £90
- 4 seat sofas - £110
- If you are ordering a modular sofa, please ask for a pricing breakdown
If you would like to add Guardsman Fabric Protection to your order, please pop into or call the Showroom who placed the order for you and they will be happy to add this on. The Showroom's contact details will be on the sales order form you have already been given. Alternatively, please contact our helpful customer service team.Please be aware that Guardsman Fabric Protection can only be added to an order before it has been delivered, so please do take this into consideration when deciding.
Unfortunately, we are unable to offer this to customers in ROI.Did you find it helpful? Yes No
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Orders & Payments
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Product Information
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Product Information
Product InformationDo you offer fabric samples?
We certainly do! We know how hard it can be when choosing a new piece of furniture for your home, and a big part of that is getting the right fabric in the right colour to complement your room and style…don't worry we've got it covered.
Pop into one of our showrooms, where you can see many of the fabric options available upholstered on our sumptuous collection and select from the free swatches we have instore to take home.
We have all of the swatch samples available on our website. We’ve put together some curated looks from our range, inspired by some of this season’s top trends. Choose your favourite for a pre-filled samples pack tailored to that look! Or just select the 6 you are interested in, let us know your name and where you want them delivered and our dedicated swatch teams will get these sent out to you pronto!
Your swatches will be posted by Royal Mail. We will get your swatches sent out to you as soon as possible, however, please be aware that currently Royal Mail are taking slightly longer than normal to deliver them.
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Send feedbackThanks for the feedback. We will improve this article.How do I decide on the best fabric for me?We take a lot of time and care when deciding what fabrics to add into our collection and we try to ensure there is something for everyone. With over 100 fabrics to chose from we completely understand it can all feel a little overwhelming, but please do not fear we are here to help! Every fabric in our collection has its own unique qualities and composition, so when choosing you need to have a think about how you use your sofa, what room will it be in, do you have children, do you have pets, what texture do you like, what colourway?
Please pop into one of our showrooms, where ours teams are on hand to advise you with your fabric choices. Alternatively contact them and they will happily advise you over the phone and can arrange for samples to be posted to you directly.
Here is just a little bit of information about some of our favourites:
Smart Fabrics
Our range of Smart Fabrics are perfect for homes prone to sticky fingers and muddy feet (or paws)! Available in Smart Velvet, Smart Cotton, Smart Slubby Cotton and Smart Linen, each one is finished with a special coating meaning they have a fabulous durable and resistant quality about them that prevents spillages from sinking into the fibres too quickly.
Our Bestsellers
Brushed Linen Cotton - There's a good reason this is one of our most popular fabrics, it's one of the most beautiful upholstery fabrics money can buy. Super soft to touch and highly durable, we've got neutral colours for a laid back feel or some stand out colours to make a statement. You simply can't go wrong.
Cotton Matt Velvet - There's something undeniably cool about owning a velvet sofa. Our pure cotton matt velvet is made from 100% cotton and is so luxuriously soft and inviting, you'll wonder why you didn't take the plunge and opt for velvet beforehand. Trust us, you won't be disappointed.
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Send feedbackThanks for the feedback. We will improve this article.Tell me a little more about your sofas?We'd be happy to! One of the many things that make a house a home is a beautiful, comfortable sofa. That’s why we’re dedicated to creating a range of meticulously designed, lovingly handmade, high quality sofas in a wide range of styles. We have more than 30 designs in our sofa collection, as well as over 100 fabrics to choose from, so you can create a sofa that’s just right for you.
Explore the full collection here. If you're looking for something a little more compact, check out our small sofas, and if you're after something a bit bigger why not browse our range of large sofas.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Do you offer corner or chaise style sofas?Oh yes! Corner sofas and chaise sofas are the perfect choice for family life, with an abundance of room to fit the whole family - not to mention the odd pet or two as well! With a range of modular seating combinations to choose from (right hand, left hand, with chaise or without) and generous proportions that are just too irresistible not to stretch out across, we think you’ll fall in love with our relaxing corner sofa range.
To discover our full range of corner sofas click here or if it’s a chaise style you’re after, click here.
If you're looking for something more compact, check out our range of small corner sofas and if you're after something a bit bigger why not browse our range of large corner sofas.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.I’m not sure it’ll fit – do you offer breakdownable sofas?Restricted access? No problem! We don’t want there to be any reason why you can’t have your dream sofa, so we’ve made sure that your favourite sofa styles are available as ‘breakdownables’. This means that if you have restricted access to your home, tight doorways, live on a high floor or only have access via a small lift, then there’s no need to worry. These sofa's breakdown into 4 pieces, arms (2), base and back. Also your sofa back cushions (if applicable) and chosen legs will already be separate.
Full details of these sofas are available to view here. If you decide to order a breakdownable one, when we make delivery the sofa will be arrive complete, this is to avoid any pieces going missing. The delivery team will attempt the delivery without dismantling it first, but will of course break it down if required.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Do you sell armchairs?We certainly do! Being able to sit back and relax in your favourite armchair is truly one of the greatest feelings in life. That’s why we’ve created a stunning range of lovingly handmade armchairs, using only materials of the finest quality, to ensure you have the best seat in the house. Choose a complementing style to your sofa or find the perfect matching piece. With over 100 fabrics to choose from, and a range of different styles, you can create an armchair that’s just right for you.
To view the armchair collection, click here
If you're looking for something a little more compact, check out our range of small armchairs.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Do you sell sofa beds?Sleep or sit? Why not do both with our great range of sofa beds and pull out beds? Perfect for extra house guests, we’re dedicated to creating a collection of generous sofa beds and pull out beds that are as comfortable as they are stylish.
To view the full sofa bed collection, click here. If you're looking for something a little more compact, check out our small sofa beds, and if you're after something a bit bigger why not browse our range of large sofa beds.
Our sofabeds are available from a loveseat (single) up to a 3 seat (double). Depending on the style and size of sofa you choose, the mattresses range from 7cm to 12cm and are either made from Polyurethane foam, coil spring and latex or Polyurethane foam and VISCO- memory foam. If you need additional information please contact one of our friendly Showroom teams or Contact us.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Can I have Hypoallergenic cushions options?We offer Hypoallergenic options if for anyone who has allergies and are unable to have our standard seat cushion pads. Our Hypoallergenic pads use Quallofil fibre instead of feather. Please be aware that these will be quite a lot firmer than our standard pads and there is an additional charge of:
- Per Seat Cushion Pad: £100
- Per Back Cushion Pad: £60
If you would like to opt for the Hypoallergenic seat cushion pads, please pop into or call one of our Showrooms who will be happy to add this onto the order when processing it. Alternatively, please give our helpful customer service team a call on 0345 400 2222 or Contact us.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Do you sell beds?Yes! We are super proud or our range of luxuriously upholstered beds and ridiculously comfy mattresses. We offer a large range of styles in various sizes, from beds on legs, ottoman bases or divan bases, which you can match up with various headboards and can be upholstered in most of our gorgeous fabrics. Add on one of our 4 exclusively made mattresses to complete the bed of your dreams!
For those of you are looking for great space saving ideas we also have plenty of sofabed styles for you to relax and sleep on!Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Do you sell mattresses?We’ve partnered with Royal Warrant holders Hypnos to bring you 4 mattresses that are handcrafted exclusively for sofa.com. They are made from the finest materials and designed to last… no sagging shape or sinky springs here, just wall to wall great nights' sleep.
The Harewood - The Harwood mattress offers generous layers of flexbond and polycotton, with medium tension, to provide improved body and spinal support for your growing child or over-night guests. Ideal comfort for both children and over-night guests. Available in Single, Double, King size, Superking size
The Harlington - With luxurious layers of wool and non-allergenic white fibre, this mattress provides comfort all year round in both medium and firm tension, as well as total body and spinal support. Harlington is ideal for those looking for affordable luxury for their homes. Super sizing? Opt for the zip and link option or choose a dual-tension mattress so you and your partner can both have a restful night's sleep. Available in Single, Double, King size, Superking size
The Burghley - This no-turn mattress, available in both medium and firm tension, boasts luxurious layers of dual density fibres to sense your body shape and weight distribution, providing total spine and back support. Ideal for the master bedroom and for those who love a super-soft, squishy feel. Combine the comfort and support of the mattresses, with a super pillow top feature for the full works. Super sizing? Choose a dual-tension mattress so you and your partner can both have a restful night sleep. Available in Single, Double, King size, Superking size
The Windsor - The best of the best! The Windsor features layers of luxurious camel wool and is filled with decadent cushioning resulting in ultimate resilience, softness and breathability - just perfect for a luxury master bedroom. Super sizing? Opt for the zip and link option or choose a dual-tension mattress so you and your partner can both have a restful night sleep (or both!). Available in Single, Double, King size, Superking sizeDid you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Do you sell Dining Furniture?Our small but perfectly formed dining range is sure to give your next dinner party a decidedly decadent edge. Whether you're after a stunning solid oak table or brilliantly button-tufted dining bench, we've got the piece to make your social engagement a real showstopper!
Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.What accessories do you sell?Adding the final touch?
We have a whole host of accessories to complement any room and style, from scatter cushions, footstools, storage options, , mirrors, rugs, accent tables, lighting and even something for the most important person in the home...dog beds.
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Send feedbackThanks for the feedback. We will improve this article.Can I order my item in a Custom Fabric?Of course! If you haven’t seen exactly the fabric you want in our house range, no problem. We can cover any of our sofas in almost any fabric you choose. The process is really simple. Click here to see how it works.
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Send feedbackThanks for the feedback. We will improve this article.What current offers do you have?We run various offers throughout the year. To find out what's going on at the moment click here.
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Product Information
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Showrooms & Services
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Showrooms & Services
Showrooms & ServicesCOVID-19 Information
April 2021
Most of our showrooms have now reopened, please click here for individual opening times and information
Our website also details our whole range or head to our blog for some inspiration
We have put together some additional information to try and answer some of your questions during this time, please click here and if you have any further questions, please contact our lovely customer care team.
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Send feedbackThanks for the feedback. We will improve this article.Where can I comfy-test your range of sofas?Our Showrooms are home to a number of our beautifully handcrafted sofas, armchairs, beds, footstools and home accessories. Explore the collection by dropping into any of our welcoming Showrooms or concessions in selected House of Fraser stores where our friendly and knowledgeable staff will be on hand to help you with any questions you may have. Be sure to take some free fabric samples to try at home too!
We'd love to welcome you into our beautiful showrooms, so please click here to find your nearest and check opening times and how to find us. Alternatively, click on the individual links in the table below:
If you would prefer to shop from the comfort of your own home and would like some expert advice from our friendly and knowledgeable team, we’re happy to help! Simply get in touch with your nearest showroom and a member of the team will be delighted to talk you through our range, send photos and help you find your perfect design.
COVID
Our priority remains keeping everyone as safe as possible and we have launched a wide range of safe shopping measures including 2 metre social distancing and limiting store numbers, so you have plenty of space to browse. We ask that no group is larger than 2 people (excluding children) and that everyone wears the complementary gloves provided so you are nicely protected. We have always kept our showrooms spick and span but we have also introduced enhanced in-store cleaning routines so you can comfy-test our range with peace of mind.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer Personal Shopping?April 2021
Most of our showrooms have now reopened, please click here for individual opening times and information. However due to social distancing and capacity we are unfortunately unable to offer instore personal shopping appointments.
Our website also details our whole range or head to our blog for some inspiration
We have put together some additional information to try and answer some of your questions during this time, please click here and if you have any further questions, please contact our lovely customer care team.
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Send feedbackThanks for the feedback. We will improve this article.How do I find out what display models are available in my nearest Showroom?April 2021
Most of our showrooms have now reopened, please click here for individual opening times and information.
We try to ensure all of our showrooms have a wide range of display models showcased in a variety of fabrics and colour options. This is to give you an idea of how fabrics look once upholsters and gives you the opportunity to comfort test them...which is always the best bit!
Whilst some of our locations are slightly smaller than others, we always try to continue of offer a broad selection to give you a flavour. Our knowledgeable showroom teams are always on hand to guide you through the options and can help narrow done your selection. If there is a specific range you would love to see, please contact the Showroom directly and they can advise it's availability over the phone, before you make the trip in.
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Showrooms & Services
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Aftercare & Service
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Aftercare & Service
Aftercare & ServiceDo you offer product guarantees?
We’re very proud of the solid beechwood frames we use on our sofa, bed and armchairs. Their quality and durability is second to none, and we’re so confident of this, we guarantee them for a lifetime!
For full details regarding our warranties, please visit our full T&C's here
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Send feedbackThanks for the feedback. We will improve this article.How do I care for my sofa?Cushions - When your new sofa arrives, you’re going to want to test them out straight away. When you first sit down, you may find that the seat and back cushions look and feel firmer than you were expecting. Don’t worry, this is perfectly normal and they will settle down after a little while. If you wish to speed up the process, give them a good plumping to redistribute the feathers and turn them over every so often to soften.
Legs - Use a damp cloth rinsed in warm water to clean the wooden legs of your sofa. Do not use detergent on them, but you may wish to polish them occasionally with a natural wax.
Environment - There’s something very relaxing about sitting in your sofa soaking up the sun rays that come through the window, however, your sofa may not be such a fan! If your sofa is exposed to sunlight for a long period of time, for example in a conservatory or in a sunny bay window, the colour of your fabric may fade and deteriorate. Keeping your furniture against a radiator may also have the same effect, so please allow for a bit of space between the two
Spillages - If you are unfortunate enough to spill something on your upholstered item, and you have taken out Guardsman Fabric Protection, simply absorb any liquid with a dry cloth and call Guardsman on 0123 544 8844 who will send out their stain removal solution. It is really important you do not use a wet cloth or rub the fabric.
Fabric Choice - Every fabric in our collection has its own unique qualities and composition. Please refer to the sewn in label for specific guidelines on how to care for your specific fabric. This label can usually be found underneath your seat cushion or on the underside of the sofa, if your seat cushion is fixed. For pre-purchase information on fabric care, you will find everything you need to know listed on each fabric on our ‘Free Samples’ page on our website.
Fixed covers - If your sofa has a fixed cover, it’s rather simple to keep it looking great. Regular cleaning with a brush, or even a light vacuum, will keep it looking fresh and dust-free. If you accidentally spill something on your sofa, do not panic. Immediately blot it with a clean, dry cloth, making sure you do not rub it in or use abrasive cleaners as this will likely make the stain worse. If you have our Guardsman Fabric Protection, call them on 0123 544 8844 and they will be happy to help save your sofa!
Fitting removable covers - Our removable covers are attached to the frame with some very cleverly positioned pieces of Velcro. They are designed to fit perfectly over the frame, so when you’re putting them back in place ensure they are pulled taught evenly in both directions. If you need further instructions, or are having difficulty re-dressing your sofa, please contact our friendly customer care team who will happily advise you through the process
Washing your covers - If you have removable covers and you wish to wash them, try and wash all of the covers at the same time, this will avoid any colour variation if washed separately. However, also be careful not to overload the drum, which can sometimes cause damage to your sofa covers. If in doubt, take them to be professionally cleaned. We have included wash care guides for each of our fabrics on our ‘Free Samples’ page, for best results, please refer to this information before washing your covers.
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Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.I have a problem with my new item, what should I do?All of our items are lovingly handmade to order and we take pride in ensuring your beautiful new sofa or bed arrives in perfect condition. On the rare occasion where this doesn't happen we always strive to resolve the issue efficiently.
We have a company who works alongside us called Homeserve who will come to your home and assess the issue. If they can fix it there and then, they will. If this is not possible they will update us so we can decide on what further action needs to be done to resolve the problem for you.
If you do need to report an issue to us, please provide us with as much information as possible and if you can include some images, that will really assist us in helping resolve this promptly for you.
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Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.Can I get new covers for my sofa?If you have purchased a sofa from us with removable covers we can supply new ones…then you'll always have a spare set! Please contact us and detail the delivery postcode of where your sofa was originally delivered to and we will come back to you with what options are open to you.
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Aftercare & Service
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Returns & Exchanges
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Returns & Exchanges
Returns & ExchangesAm I able to return my order?
We’re sure you’ll love your new item but if, for any reason, you wish to return it we are happy to provide a full refund or exchange. Simply contact us within 14 days of your delivery date and we’ll come and collect it at a time that’s convenient for you. All we ask is that your item is in the same condition as it was when it was delivered.
Please note:
- for exchanges, there's a £50 collection fee to collect your sofa and also £50 to deliver the new sofa you order.
- for refunds, there is a £50 collection fee to collect your sofa
If you have ordered a modular design (corner sofas, chaise sofas, or any sofa which is produced and assembled in individual units), please be aware this can only be exchanged for store credit. Any items with bespoke changes, including designer fabrics, cannot be returned. If you’d like more information about our returns policy and charges, you can read our terms & conditions here
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.Can I return my mattress?If you decide to return your mattress, for us to be able to accept it back, it needs to be in it's original packaging and still be fully sealed.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.How long will I have to wait for a refund?If you are returning a item to us for a full refund, we will arrange a convenient time with you for our delivery team to pick it up. Once we have received confirmation that the item is safely back in our warehouse we will arrange for the refund to be processed for you.
Please be aware that our warehouse team do look over all items when returned and will look to recoup any value for damages or markings.
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Returns & Exchanges
