All of our items are lovingly handmade to order and we take pride in ensuring your beautiful new sofa or bed arrives in perfect condition. On the rare occasion where this doesn't happen we always strive to resolve the issue efficiently.
We have a company who works alongside us called Emmiera who will come to your home and assess the issue. If they can fix it there and then, they will. If this is not possible they will update us so we can decide on what further action needs to be done to resolve the problem for you.
If you do need toreport an issue to us, please provide us with as much information as possible and if you can include some images, that will really assist us in helping resolve this promptly for you.
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below.
Please note: This feedback does NOT connect you to the Customer Service team. If you're needing to get in touch, please press Cancel below and then press Contact Us and follow the steps.
