We’re sure you’ll absolutely love your new item, but if you are not 100% happy with your purchase we will be happy to provide a refund or exchange. You will need to contact us within 14 days of your delivery date, so we can process a refund or exchange for you. We simply require that your item is returned in the same condition it was as when it was delivered.
If you wish to return your order, including on the day of delivery, a restocking fee will be charged and deducted from your refund. The restocking fee will be £50 or 10% of the item being returned, whichever is the greater value. Please note, the original delivery fee will not be recompensated.
If you have ordered a modular design (corner sofas, chaise sofas, or any sofa which is produced and assembled in individual units), please be aware this can only be exchanged for store credit. There will be a restocking fee of £50 or 10% of the item being returned, whichever is the greater value, which will be deducted from the store credit total.
Any items with bespoke changes, including designer fabrics, cannot be returned. If you’d like more information about our returns policy and charges, you can read our terms & conditions here.
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