In preparation of your delivery, we kindly ask that you ensure clear access to the relevant room(s). This includes all hallways and stairs, all floors, both wooden and carpet, are protected/covered prior to us entering, and all precious and or breakable items are removed. We also request that children and pets are out of the way. Please note, the person accepting delivery must be at least 18 years old.
For delivery of our medium and large items, our trusted delivery partner will carefully deliver it to your door, then unpack, assemble in the room of your choice, and leave it looking irresistibly luxurious. They will also remove all packing and arrange for it to be recycled.
If you are expecting a breakdownable item, please note, the sofa will arrive complete, this is to avoid any pieces going missing. The delivery team will attempt the delivery without dismantling it first but will of course break it down if required.
Once your delivery has been completed you will be asked by the delivery drivers to sign to confirm everything is delivered as expected.
For clarification on what pre-delivery communication you will receive from our trusted delivery partner, please click here.
Please be aware that upon arrival at the delivery address, the drivers will assess if they can deliver the item(s), without damage to the item(s) itself or the property. If they believe this not to be case, they may ask you to sign a disclaimer for any damage caused before proceeding, or they may refuse to deliver if deemed to be out of the parameters of safety and manual handling risk.
